At Jenny’s Jerk Chicken, we are committed to providing high-quality food and excellent service. However, we understand that situations may arise where you may need assistance with your order. Please review our Return Policy below to understand how we handle returns, refunds, and exchanges.
Due to the nature of our food products, we are unable to accept returns once an order has been prepared and delivered. However, if you have any concerns regarding the quality of your meal or if there was an error with your order, please contact us within one hour of receiving your order so that we may address the issue.
Refunds may be issued on a case-by-case basis for situations such as incorrect orders, missing items, or if the food delivered does not meet our quality standards. To request a refund, please contact us immediately at info@jennysjerkchicken.co.uk with details of your concern. We may ask for a photo of the item in question for verification purposes.
If you need to cancel your order, please contact us as soon as possible after placing it. Cancellations can only be accepted if the order has not yet been prepared. Once preparation has begun, we may be unable to cancel the order, and charges may apply.
For catering or custom orders, please review the terms and conditions provided at the time of ordering. Due to the preparation involved, cancellations or refunds may not be possible after a certain point.
If you have any questions regarding our Return Policy or need assistance with an order, please reach out to us at info@jennysjerkchicken.co.uk. We are here to help and are dedicated to ensuring your satisfaction with our service.
Thank you for choosing Jenny’s Jerk Chicken. Your satisfaction is our priority, and we appreciate your understanding and cooperation with our Return Policy.
