1. Introduction
- At Jenny’s Jerk Chicken, we strive to provide high-quality food and excellent service. If you are not satisfied with your order, we will do our best to address the issue. This Return Policy outlines the conditions under which we accept returns, offer refunds, or provide replacements.
2. Food Items
- Perishable Goods: Due to the nature of our products, we do not accept returns on perishable food items. However, if there is an issue with your order, such as receiving incorrect or damaged items, please contact us immediately.
3. Delivery by Third-Party Services
- Delivery Issues: Since we use third-party delivery services, any issues related to the delivery process (e.g., late delivery, delivery to the wrong address) should be addressed directly with the delivery service provider.
- Reporting Issues: If there are issues with the condition or accuracy of the food received, please report them to us within 24 hours of delivery.
4. Reporting Issues
- Timeframe: Any issues with your order must be reported within 24 hours of delivery. This includes incorrect items, missing items, or any concerns about the quality of the food.
- Contact Information: Please contact us at jennysjerkchicken@gmail.com with your order number, a description of the issue, and any relevant photos.
5. Resolution Options
- Replacements: If you receive an incorrect or defective item, we may offer a replacement at no additional cost. Replacements are subject to availability and may take time depending on delivery schedules.
- Refunds: In cases where a replacement is not possible, we may issue a partial or full refund. Refunds will be processed in the same manner as the original payment and may take up to 7 business days to appear in your account.
- Store Credit: Alternatively, we may offer store credit for future purchases. The amount of the credit will be equal to the value of the affected items.
6. Non-Refundable Items
- Personal Preferences: We do not offer refunds or replacements for food items that do not meet personal taste preferences.
- Third-Party Delivery Delays: We do not offer refunds for delays caused by third-party delivery services. Any delivery issues should be addressed directly with the service provider.
7. Exceptions
- Special Circumstances: In certain situations, such as a recurring issue or a significant problem with multiple orders, we may make exceptions to our standard policy. These cases will be reviewed on an individual basis.
8. How to Request a Return or Refund
- To initiate a return or refund, please contact us via email at jennysjerkchicken@gmail.com. Provide your order number, details of the issue, and any supporting evidence (such as photos). We will review your request and respond within 2 business days.
9. Changes to This Policy
- We reserve the right to modify this Return Policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of the policy.
10. Contact Information
- For any questions or concerns about our Return Policy, please contact us at jennysjerkchicken@gmail.com.
Thank you for choosing Jenny’s Jerk Chicken! We value your business and are committed to ensuring your satisfaction.
