At Jenny’s Jerk Chicken, we prioritize quality and customer satisfaction. While we strive to provide excellent service, we understand that issues may arise. Our refund policy outlines how we handle requests for refunds and cancellations.
Due to the perishable nature of our food, refunds are generally not available once an order has been prepared and delivered. However, if there is a concern with the quality of your food or if your order is incorrect, we ask that you contact us promptly, within one hour of receiving your order. Our team will review the details, and if applicable, may offer a refund or replacement at our discretion.
For refunds based on specific issues such as missing items or food that does not meet our quality standards, please reach out to us at info@jennysjerkchicken.co.uk. Including details or a photo of the order in question helps us assess your request more effectively.
If you need to cancel an order, please notify us as soon as possible. Cancellations are accepted only if the order has not yet been prepared. Once preparation has begun, cancellation may not be possible, and charges may apply.
For catering and large custom orders, specific terms and conditions apply, which will be discussed at the time of ordering. Due to the extensive preparation involved, refunds or cancellations may not be available after a certain point in the process.
If you have any questions regarding our refund policy or need assistance with a recent order, please feel free to contact us at info@jennysjerkchicken.co.uk. We value your business and are committed to addressing any concerns you may have. Thank you for choosing Jenny’s Jerk Chicken, where your satisfaction is our priority.
4o
