What should I do if my order is incorrect or missing items?
If your order is incorrect or missing items, please contact us as soon as possible at info@jennysjerkchicken.co.uk. We will do our best to resolve the issue promptly by either issuing a refund or sending the missing items.
Can I cancel my order?
Orders can only be canceled if they have not yet been prepared. If you wish to cancel an order, please reach out to us immediately after placing it. Once the order preparation begins, cancellations may no longer be possible.
How do I request a refund?
If you are dissatisfied with your order or received an incorrect item, please contact us at info@jennysjerkchicken.co.uk with details of the issue. Refund requests will be reviewed on a case-by-case basis, and we may ask for photos of the items in question to verify the issue.
Do you offer catering or custom orders?
Yes, we offer catering and custom orders. If you’re interested in placing a large or special order, please contact us directly at info@jennysjerkchicken.co.uk, and we’ll discuss the details and provide a customized solution for your event.
Do you deliver outside of your service area?
Currently, we provide delivery within specific areas. If you’re unsure whether we deliver to your location, please contact us at info@jennysjerkchicken.co.uk, and we will let you know if we can accommodate your request.
How do I place an order?
You can place an order directly through our website or by calling us. Our easy-to-use online ordering system will guide you through the process. If you need help with your order, feel free to reach out to us for assistance.
How do you ensure the quality of your food?
We take great pride in using fresh ingredients and preparing our meals to the highest standards. Each order is carefully prepared to ensure quality and taste, and we strive to deliver every meal at its best.
How can I contact customer support?
If you have any questions or need assistance, please contact us at info@jennysjerkchicken.co.uk. We are happy to help with any inquiries or issues you may have.
Do you offer gift cards?
Currently, we do not offer gift cards. However, we are always looking for ways to improve our service and offerings. Please stay tuned for future updates.
How can I stay updated on promotions and special offers?
To stay updated on promotions, discounts, and special offers, follow us on our social media pages or sign up for our newsletter on our website. We regularly share exciting news and deals with our customers.
If you have any other questions, feel free to contact us at info@jennysjerkchicken.co.uk. We look forward to serving you!
